We’re looking for a Community Manager in the US

Here’s the spec – the position will be on the West Coast – probably San Francisco or Silicon Valley….we’re hoping to do interviews in the second week of September. Email lauren@flirtomatic.com if you are interested.

POSITION

US Community Manager

JOB PURPOSE

The role encompasses, but is not limited to:

· Managing the US community within a web and mobile social network to build user retention and conversion to paying customers.

· Working with the UK team to ensure CRM to US users is well targeted and effective.

· Working with CRM manager to make sure key US events / holidays are included in the CRM calendar.

· Working with the UK Product team to ensure the service is adjusted for US spelling, terminology and culture.

· Working with the Customer Care team to understand what US users are doing on the service – ensuring that the US needs for product change are being met.

· Analysing the stats to understand trends within the US community.

· Testing the service on a range of handsets and operators and providing detailed summaries (highlighting any anomalies) to UK team.

· Having a good understanding of the US MMA guidelines.

POSITION ACCOUNTABILITIES

- Manage and continually monitor the US service, making sure the user journey is the best it can be.

- Testing of the US service on a range of handsets and operators to ensure the service and payment flows are working correctly.

- Understand US user stats and churn trends and work with UK CRM team to increase user retention.

- Work with CRM manager to create a CRM calendar, making sure to target key US events / holidays.

- Analyse effectiveness of CRM campaigns to keep optimizing future campaigns.

- Work collaboratively with various internal teams to identify and implement new marketing programmes based on development of commercial opportunities and premium services.

- Keep up to date with US Customer Care team to know what US users are doing on the service.

- Know and understand US MMA guidelines and make sure they are implemented in all aspects of communication to users.

- Know and understand US mobile market and give feedback to UK team for Product & CRM.

- Thorough examination of the service to ensure that the US user journey has the correct spelling, terminology and cultural references.

PERSON SPECIFICATION

EDUCATION / QUALIFICATIONS

Degree level qualification

KNOWLEDGE / SKILLS / EXPERIENCE

· Two/Three years experience in a digital media role

· Telecoms, and particularly mobile experience ideal

PERSONAL QUALITIES

· Self-motivated and ability to achieve deadlines and work independently

· Solid communication skills and team-working capability

· Ability to work with all cross company departments to achieve common goals

· Positive and logical approach together with willingness to learn

· Enthusiastic and fun to work with