| Position | Team Assistant |
| Reports to | Customer Care / CEO |
| Departement | Across the business |
| Date | 19 September 2011 |
Job purpose
The role is a general all around office assistant. We are looking for someone willing to learn all aspects of the company and willing to jump in on every need.
Position accountabilities
Customer care on our products:
- Assist with customer support via email
- Assist with customer complaints lodged against other users
- Ad hoc assistance with photo moderation
- Fielding user/customer feedback from app stores etc.
Office management, including:
- Assist with day-to-day management of the office facilities and stationery, phones, office equipment, kitchen, refreshments etc to ensure smooth running of operations
- Assisting with administrative tasks, researching and booking conferences and events for staff
- Handling incoming and outgoing mail
Billing & Finance:
- Monitoring credit card chargeback’s, billing anomalies and registration anomalies
- Accounts Receivable – chasing up payments from clients (credit control)
- Purchase order processing
- Entering invoices into Sage
Possible ad hoc assistance with marketing, including:
- Assisting with promotions and marketing on the Facebook page and other social media sites e.g. Foursquare and Twitter
- Helping to provide weekly plans and effectiveness reports to department Head
- Working with marketing to help evaluate and manage existing social media strategies and optimizing the creation and execution of all social media marketing campaigns
Person Specification
Education/qualifications:
- Degree level qualification
Knowledge/skills/experience/requirements:
- Solid IT skills
- Excellent written communication skills with creative flair
- Experience of social media marketing incl blogging, forums marketing, PR and articles
- Understanding of the power of feed marketing
- Demonstrable immersion in social media
- Ability to map out and drive a marketing strategy to results
- Excellent interpersonal skills
- Attention to detail and accuracy
- Excellent organisation skills
Personal qualities:
- Addicted to social media
- Ability to achieve deadlines and work independently
- Solid communication skills and team-working capability
- Positive and logical, methodical approach
- Enthusiastic and fun to work with, a can-do attitude
- Proactive, adaptable, self-motivated and a willing fast learner
- Wants to make a difference in a growing business
To apply for this role, please email the following information to jobs@handmademobile.com
- CV
- Cover letter
- A brief outline on what you’d love to be doing this time next year
- Why this position would be right for you
- Your daily media diet
- If you could create any app, what would it be?